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Mystery Client, 2 day workshop – Start your own business

  • Would you like to become a professional mystery client shopper?
  • Are you a team manager and keen to maintain quality in your salon or spa?
  • If the answer is YES to the above questions, then this is the programme for you!

What is Mystery Client Service?

This is a customised consultancy service to enable you to know how it feels to be a client in your business.

This is the perfect starting point for any business wishing to streamline, improve quality and delivery of service. Attention to detail is paramount, and constructive feedback is given in every area of service, from initial booking call to close of sale.

This is not about catching out a staff member. It is about running a business well. Most companies have training processes in place and this is a good way of seeing whether the message has been getting through.

It also flags issues that may become problems down the line.

 

The purpose and benefit of mystery client shopping is to provide feedback and show the business owner where they can up their game and ultimately increase turnover by focusing and improving client satisfaction.

 

Day 1:

Theory – Background to Mystery Client Service

Market opportunities

The Mystery Client Process

Getting the bookings, booking appointments, audit, completing report, feedback on report to customer, on-going opportunities

 

Day 2: Start your own Mystery Client Business

Practical session 1:

Carryout Audit

Paperwork

Practical session 2:

Delivering the report and securing on-going bookings

 >>>>>>>>>>>> Register your interest here! >>>>>>>>>>>>

If you would like to apply to be a participant and work with Liz McKeon to become a Professional Mystery Client Shopper, complete the form below to arrange a telephone call with Liz. (This course is limited to 10 places so please do not delay in getting your application in!)

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