Do you want a complaining client to become a longterm lifetime client, of, the ruination of your business or your career?

The choice is yours.

Even in the best run salons and spas, accidents happen, treatments go wrong.

Do you have your team trained and the systems in place to effectively deal with that dreaded genuine complaint?  If in doubt, join me and learn how to positively manage any complaint, keeping you and your business out of court!

Venue: IBPA Beauty Show, RDS Simmonscourt
Date: Sunday 5th April 2009 11.45 – 12.15.