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What is Profit and why is it important?

Profit is a very important concept for any beauty business. Profit is the financial return or reward that salons/ spas or  entrepreneurs aim to achieve to reflect the risk that they take. Given the most entrepreneurs invest in order to make a return, the profit earned by a business can be used to measure the success of that investment. Profit …

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Get your team emotionally involved!

As a salon owner, you manage people.  People who are paid to do a job.  But, if it is ‘just a job’ to them, you’ll never get their best.  If they come to work looking to clock in and clock off and do as little as they can get away with in between, then you’re doomed to failure.  On the …

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Getting a good reception

This is a time to be prudent with your marketing and advertising spend. If you are investing in expensive advertising, then make sure that every enquiry generated is converted to a booking. Know your Brochure Everyone who works on reception must have a very good understanding of all salon services, what is involved in each treatment and what products are …

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What’s in it for them?

We all want to win. Running a business, at work, winning is good and we don’t like to lose. Nobody sets out to be a loser when working with clients in a salon. But, we don’t tend to think that if we are going to win then someone else has to  lose. But, it doesn’t have to be that way. …

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Learn to accept Failure

You are the sum total of everything that has happened in your life…..the successes, the failures, the achievements and the mistakes. Not everything works out the way we want it to. So as long as you have tried that’s all you can do. If you were take any of the disappointing outcomes away, then you wouldn’t be your magnificent self! …

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Learn to count to 10!

Every so often a client or staff will say or do something that will really annoy or upset you – but you are not going to lose your temper anymore. Instead, get into the habit of counting to 10 under your breathe while you wait for the feeling of absolute rage to subside. This 10 seconds give you the seconds …

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