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Go the Extra Mile for your clients!

Going the extra mile should be the first thing on your mind when you wake up in the morning and the last thing at night! Everything you do should be the to take service that bit further. Trouble is, clients can be very demanding! They can be difficult, they complain, they expect service above and beyond, they think your entire …

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The importance of Consistency

Your team need to know what to expect from you. You MUST be consistent. You have to treat all staff the same and do your work the same. You must never draw the spotlight of gossip down on yourself. You are the boss – so, you must be honest, reliable and dependable. For example, if you wear your uniform with …

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Plan for the worst, but hope for the best!

As a salon manager, you should prepare for the worst and hope for the best.  What’s your worst case scenario?  For example, all the staff phone in sick on the same day, or the weather is too treacherous for clients to travel to you, your building burns down, new salons open next door to you?  Any or all of these …

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Selling is the Bedrock upon which every Fortune is Built

Selling is a vital skill, if you want a successful salon business.   It is literally the bedrock upon which every fortune is built.  Whatever you do to make yourself prosperous will involve selling:  selling ideas to your team, teaching your team to sell, selling your skills, selling your products, selling your ideas.  You cannot make money without selling – …

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Get Right People…Keep Right People…

My Top 10 Tips to make sure you GET THE RIGHT PEOPLE and KEEP THE RIGHT PEOPLE. 1. Know exactly what it is you want done and who you want to do it.   2. Be very clear about what you want them to do for you and how much you will pay and what guidelines you will give them. …

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