Standard Operating Procedure

Good procedures and work instructions provide a way to communicate and apply consistent standards and practices within your salon business.
  • Good procedures: - Save time and reduce mistakes - Reduce training costs - Ensure consistent results - Empower the therapists - Support quality goals - Enable you to delegate more effectively
  • Bad procedures: - Cause errors - Increase training costs - Waste time and money - Reduce quality standards of services
The important task of writing salon policies and procedures rarely gets the respect it deserves. Most business owners recognize the need for having Standard Operating Procedures (SOP Documents) but rarely have the time to develop such lengthy documentation. However, good procedures and work instructions provide a way to communicate and apply consistent standards and practices within your salon business. A SOP manual is one of the most useful systems to streamline your salon business because the manual lists all the tasks that are essential for business success, how to do these tasks and who is responsible for all the tasks listed. Your productivity improves, and as a small business owner, you need to be highly productive to succeed. The 5 main benefits of an SOP manual are: 1. Reduced training time for new staff members: When a therapist is new on the job, your well-written SOP will be a lifeline to them to be able to know how everything works in your business. 2. Ensured business continuity: When one of your key players is absent, the salon doesn't have to come to a standstill. By simply referring to the SOP a new person can take over a column confidently and correctly. 3. Standardize processes: The SOP makes it easy to find out what company policies and procedures are in place to handle repetitive salon tasks. 4. Delegating tasks becomes simpler: You can stop micro managing, as it is clear who is responsible for what. 5. Ensure that your clients are getting the best possible customer experience within your business: Because there will be a standard way of dealing with client queries, refunds, promotions, services, retail sales etc, you can make sure that each client is treated fairly and equally, enhancing their business with you. You will be providing the best possible customer service journey. A SOP is a living document, which is subject to updating and change. It is therefore useful to have it in both hard copy and electronic format. Do you need to put together a clear and straightforward SOP, compiled in simple language to set standards and convey practical information? If so, then check out my 'Beauty Business Success Blueprint', where I help you put it together. Your business will thank you for it!              
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