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What's the best way to boost customer loyalty in my Salon?

  The fastest and the easiest way to increase client loyalty is by improving the quality of the service your salon de...

Go the Extra Mile for your clients!

Going the extra mile should be the first thing on your mind when you wake up in the morning and the last thing at nig...

The importance of Consistency

Your team need to know what to expect from you. You MUST be consistent. You have to treat all staff the same and do y...

Plan for the worst, but hope for the best!

As a salon manager, you should prepare for the worst and hope for the best.  What's your worst case scenario?  For ex...

Selling is the Bedrock upon which every Fortune is Built

Selling is a vital skill, if you want a successful salon business.   It is literally the bedrock upon which every f...

Get Right People...Keep Right People...

My Top 10 Tips to make sure you GET THE RIGHT PEOPLE and KEEP THE RIGHT PEOPLE. 1. Know exactly what it is you want ...

What is Profit and why is it important?

Profit is a very important concept for any beauty business. Profit is the financial return or reward that salons/ spa...

Get your team emotionally involved!

As a salon owner, you manage people.  People who are paid to do a job.  But, if it is 'just a job' to them, you'll n...

Getting a good reception

This is a time to be prudent with your marketing and advertising spend. If you are investing in expensive advertising...

What's in it for them?

We all want to win. Running a business, at work, winning is good and we don't like to lose. Nobody sets out to be a l...

Learn to accept Failure

You are the sum total of everything that has happened in your life.....the successes, the failures, the achievements ...

Learn to count to 10!

Every so often a client or staff will say or do something that will really annoy or upset you - but you are not going...

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